Make the invisible visible.
These Terms & Conditions govern your purchase and use of the Systems Drag Index™ diagnostic at systemsdragindex.com. Please read them before you buy. By completing a purchase, you agree to these terms.
The product is provided by Hummingbird Tech Group Pty Ltd (ABN 83 695 116 235, ACN 695 116 235), based in Perth, Western Australia. In these terms, “I”, “me” and “my” refer to Hummingbird Tech Group Pty Ltd. “You” refers to the customer.
The Systems Drag Index is a paid online diagnostic. You complete a questionnaire about how your business or work operates, and you receive your Summary and Analysis. It’s a one-time purchase — not a subscription. There are no recurring charges.
The price is US$97 per diagnostic. This price is inclusive of Australian GST where GST applies; the GST is absorbed in the price, so you won’t be charged extra on top.
Depending on your country, other taxes (such as VAT or sales tax) may apply to digital purchases. Any such amount, where it applies, is accounted for as part of the price shown at checkout. Payment is processed securely by Stripe. I don’t receive or store your full card details.
Your Summary and Analysis are generated and delivered digitally, normally immediately or shortly after your payment is confirmed, to the email address you provide. It’s your responsibility to give a correct, working email address. If your Analysis doesn’t arrive, contact me at contact@systemsdragindex.com and I’ll sort it out.
I want you to feel good about your purchase, so my refund policy is deliberately generous:
If you’re not happy with your purchase for any reason, email me within 7 days of buying and I’ll refund you in full — no questions asked. Because the diagnostic is delivered instantly, 7 days gives you ample time to review your Analysis.
If something went wrong — you didn’t receive your Analysis, or it didn’t work as described — contact me and I’ll fix it or refund you, including after the 7-day window.
Refunds are returned to your original payment method via Stripe. To request one, email contact@systemsdragindex.com with the email address you used to buy.
The Systems Drag Index is an informational and diagnostic tool. It’s designed to give you insight into operational drag in your business based on the answers you provide.
The Systems Drag Index™ generates your Summary and Analysis using an automated scoring methodology based on the information you provide. While reasonable efforts have been made to produce useful and relevant outputs, no warranty is given that the Summary or Analysis is complete, accurate, or suitable for your particular circumstances.
It is not professional, legal, financial, accounting, tax or business advice, and it isn’t a substitute for advice from a qualified professional who knows your specific circumstances. You’re responsible for any decisions you make, and I recommend seeking professional advice before acting on anything significant.
Your Summary and Analysis rely entirely on the information you supply. Inaccurate, incomplete or misleading responses may materially affect the accuracy or usefulness of the resulting analysis.
Use of the Systems Drag Index™ does not guarantee any improvement in productivity, profitability, business performance or personal wellbeing.
When you use the site and product, you agree that you will:
I own all intellectual property in the Systems Drag Index™ — including the tool, the diagnostic framework, the methodology, the scoring, the questions, the trade marks, and the site itself. The name Systems Drag Index™ is a trade mark of Hummingbird Tech Group Pty Ltd.
Your purchase gives you a personal, non-exclusive licence to use your Summary and Analysis for your own purposes. It doesn’t transfer any ownership of the tool or framework to you.
You retain ownership of the information you submit, and you’re free to use, keep and share your own Summary and Analysis as you wish. Subject to your ownership of that information, Hummingbird Tech Group retains ownership of the Summary and Analysis structure, methodology, scoring system, design, templates and underlying intellectual property used to generate them.
I may use de-identified and aggregated information derived from completed diagnostics for research, statistical analysis, product improvement and publication — including industry benchmarks, trend reports, and academic or commercial research — provided that no individual or business can reasonably be identified. This use is described further in my Privacy Policy.
I aim to keep the service available, but it’s a small operation and I can’t promise uninterrupted access. The service may occasionally be unavailable for maintenance, updates, or reasons outside my control. I may change or discontinue the product, but I’ll honour purchases already made.
To the maximum extent permitted by law, and subject always to Section 4 (your Australian Consumer Law rights):
Nothing here limits liability that can’t be limited by law, including under the Australian Consumer Law.
I’m not responsible for any delay or failure to perform my obligations where it’s caused by events beyond my reasonable control — including internet or hosting outages, cyber incidents, acts of God, natural disasters, or failures of third-party services I rely on (such as payment, email or hosting providers).
How I handle your personal information is set out in my Privacy Policy, which forms part of these terms. By using the service you agree to that policy.
These terms are governed by the laws of Western Australia and the Commonwealth of Australia. You and I submit to the non-exclusive jurisdiction of the courts of Western Australia. If you’re a consumer in another country, you may also have the benefit of mandatory protections under your local law.
These Terms and the Privacy Policy constitute the entire agreement between you and Hummingbird Tech Group Pty Ltd in relation to the Systems Drag Index™, and replace any earlier statements or representations about it.
I may update these terms from time to time. The version in force at the time of your purchase is the one that applies to that purchase. The “last updated” date at the top shows the current version.
Hummingbird Tech Group Pty Ltd
ABN 83 695 116 235 · ACN 695 116 235
Perth, Western Australia
Email: contact@systemsdragindex.com